http://wiki.workface.com/ 2012-05-16T22:33:35-04:00 http://wiki.workface.com/ http://wiki.workface.com/lib/tpl/wsmith1-backpack-theme-for-dokuwiki-c39e27d/images/favicon.ico text/html 2012-05-02T17:32:59-04:00 http://wiki.workface.com/doku.php?id=2012_workface_intro_video&rev=1335994379&do=diff Workface Video Introduction - 2012 <https://vimeo.com/41319714> text/html 2012-03-06T12:54:34-04:00 http://wiki.workface.com/doku.php?id=about_workface&rev=1331056474&do=diff The About Workface option from the Workface Desktop icon (when Workface desktop icon is right-clicked) is to share information about Workface with you and let you know what current version of Workface is downloaded. Video Tour - <http://www.youtube.com/watch?v=gReeeh17LIA&feature=youtu.be> text/html 2011-08-10T16:07:38-04:00 http://wiki.workface.com/doku.php?id=account_settings&rev=1313006858&do=diff Account Settings Allows you to change or update your password. text/html 2011-07-14T17:13:53-04:00 http://wiki.workface.com/doku.php?id=accounting&rev=1310678033&do=diff Workface Customer-initiated Engagement Platform Implementation Guide FAQs ACCOUNTING FAQs Q: How/when will we be billed; what are the payment terms? A: If you signed up for Workface at www.workface.com you are provided with one seat license to our software at no cost. Each additional seat is $25 per month. Your credit card is charged on the same day each month based on the number of seats you have requested. You can add or remove seats, or cancel your account, at any time. If you are an ent… text/html 2011-07-14T11:48:55-04:00 http://wiki.workface.com/doku.php?id=acer_dell&rev=1310658535&do=diff Supported Acer & Dell Android Devices text/html 2012-03-27T12:23:10-04:00 http://wiki.workface.com/doku.php?id=adding_profiles&rev=1332865390&do=diff As the Profile Administrator, you can add, suspend and remove profiles from the Profiles Admin tab. Being comfortable with managing your company’s employee profiles will help you assist in the creation of new profile, modify existing profiles, and ensure brand continuity across your company’s use of Workface. text/html 2011-10-18T11:32:51-04:00 http://wiki.workface.com/doku.php?id=additional_information_to_run_time_errors&rev=1318951971&do=diff On Windows 7: C:\Users\{user}\AppData\Roaming\com.workface.VideoChat\Local Store\#ApplicationUpdater On Windows XP: The AppData\Roaming folder in Windows Vista is the same as the Documents and Settings\username\Application Data folder in Windows XP. text/html 2012-03-07T17:26:49-04:00 http://wiki.workface.com/doku.php?id=assistance_with_errors&rev=1331159209&do=diff On Windows 7: C:\Users\{user}\AppData\Roaming\com.workface.VideoChat\Local Store\#ApplicationUpdater On Windows XP: The AppData\Roaming folder in Windows Vista is the same as the Documents and Settings\username\Application Data folder in Windows XP. text/html 2011-09-20T14:19:28-04:00 http://wiki.workface.com/doku.php?id=badges&rev=1316542768&do=diff Badges A badge is an embeddable image that will guide people to your Workface page. Copy the code below and paste it into your website, blog, forum signature, or any other place capable of supporting HTML code. * Log in to workface.com * From the Profile tab choose Share * From the Share tab choose Badges * Choose the size that will best fit your space text/html 2012-03-27T12:28:11-04:00 http://wiki.workface.com/doku.php?id=banking&rev=1332865691&do=diff There’s No Friendly Banker Online You spend a huge amount of money to develop a relationship-friendly brand to acquire, keep and grow customers. You invest heavily in hiring and training personable bankers—and in marketing programs that can shape market perceptions. text/html 2011-09-23T15:41:08-04:00 http://wiki.workface.com/doku.php?id=business_info&rev=1316806868&do=diff === Examples of Let's Do Business and My Experience: === Healthcare Let’s Do Business Example: If you are looking for improved efficiency in your healthcare environment, I can help. I specialize in operational improvement. In addition, I have written the book “Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement” that you may find of value in your health system. text/html 2012-01-24T10:45:50-04:00 http://wiki.workface.com/doku.php?id=cameo&rev=1327419950&do=diff Creating a Workface Cameo works well for webpages within your website that have a “Contact Us” page such as <http://workface.com/meet-the-team> or additional pages you would like to link the Cameo to a Professional within your Organization. When your curser hovers over Courtney Bassil, the Workface Cameo is shown. This allows the website visitor to instantly engage with Courtney. text/html 2011-09-23T15:25:40-04:00 http://wiki.workface.com/doku.php?id=contact_info&rev=1316805940&do=diff text/html 2012-03-21T18:49:21-04:00 http://wiki.workface.com/doku.php?id=current_.air_file&rev=1332370161&do=diff In order to see the data on your screen, right-click the desktop icon and click on About Workface. The current .air file is listed in the bottom right hand corner: Version __ Current .air file <http://desktop.workface.com/Workface_0.7.1.air> text/html 2011-06-14T17:31:44-04:00 http://wiki.workface.com/doku.php?id=current_adobe_air_file&rev=1308087104&do=diff Adobe Air Installed Version * <http://kb2.adobe.com/cps/407/kb407625.html> text/html 2012-04-02T16:53:07-04:00 http://wiki.workface.com/doku.php?id=desktop_software&rev=1333399987&do=diff Desktop Software Please note, this is just a view of the Download Software Tab from Workface. In order to download our software you must be logged in at www.workface.com/login <http://desktop.workface.com/Workface_0.7.2.air> To get the link, just login to workface.com, Desktop Software under Profile, right click, link location (depending on your browser). text/html 2012-05-07T17:58:04-04:00 http://wiki.workface.com/doku.php?id=directory&rev=1336427884&do=diff Note: For full instructions for deploying the Workface Directory, please login to www.workface.com/login Instructions are within the Administration:Directory tabs. To view different options for Workface Deployment <http://blog.workface.com/Workface-Deployment-Options/> text/html 2012-04-18T14:55:52-04:00 http://wiki.workface.com/doku.php?id=edit_profile&rev=1334775352&do=diff This allows you to personalize your Profile. Tabs: Contact Info, Business Info, Videos, Links, Streams & Feeds, Files, View Settings. Each tab has the capability to make you share as much information about your Professional self you are willing to share. The more information you put into your profile the more the visitor to your website gets to know about you. If you are having trouble loading your Profile Image with the image uploader, please check your Adobe Flash version. <http://www.adobe… text/html 2012-04-30T11:46:29-04:00 http://wiki.workface.com/doku.php?id=email_signatures&rev=1335800789&do=diff YOURDOMAIN = is your workface domain name ex: davidjohnston Outlook 2007 1) For outlook 2007, download and run this file on your computer: Hold the Ctrl Key and click on www.workface.com/miniprofile/Outlook_Registry_Fixes/Outlook_2007_Reg_fix.reg text/html 2012-04-26T11:48:26-04:00 http://wiki.workface.com/doku.php?id=facebook&rev=1335455306&do=diff Integrating Workface to Facebook The Workface Facebook application is temporarily unavailable Please Sign In to your Workface Profile. Within the Workface Administration tab, click on the facebook tab. This tutorial teaches you how to add the Workface application to your company page on Facebook. You do not need to be a technical person to follow this tutorial. Anyone with basic computer knowledge and limited experience with Workface and Facebook can add the Workface application to Faceboo… text/html 2011-09-23T17:04:51-04:00 http://wiki.workface.com/doku.php?id=files&rev=1316811891&do=diff text/html 2012-03-27T12:43:11-04:00 http://wiki.workface.com/doku.php?id=financial&rev=1332866591&do=diff More and more of your existing customers are using the web for their financial service needs. Customers prefer the convenience, and you prefer the cost savings this automation provides your bottom line. But what is the cost of seeing fewer customers walk in your doors? Are advisors able to discover the sales opportunities with a client they never see? Are they able to provide the customer service that instills brand loyalty in your customers? text/html 2011-11-28T14:42:54-04:00 http://wiki.workface.com/doku.php?id=fixing_youtube_videos_overlapping_the_workface_toolbar&rev=1322509374&do=diff Why are my YouTube embeds on my website overlapping the Workface Toolbar? What you're seeing is an example of the various Window Modes that Flash Player has. By default, YouTube videos sit above all the other content on a web page. Usually it's no big deal; until you try to place HTML content over it. So how do we fix it? Roll the film: text/html 2011-08-02T15:05:11-04:00 http://wiki.workface.com/doku.php?id=how_does_an_administrator_update_workface&rev=1312311911&do=diff How does an Administrator update the Workface Application? As the Administrator you will have the ability to update Workface. * From the start menu, Workface might be an option, if it is not use the search box and type in Workface. * Right-click on Workface * Choose run as Administrator * Choose YES to Allow program to make changes. text/html 2012-04-05T14:26:40-04:00 http://wiki.workface.com/doku.php?id=how_does_workface_work&rev=1333650400&do=diff How do Workface Profiles Work? Your Role as an Administrator * Profile Administration * Adding Profiles * Toolbar Controls * Performance Analysis As the administrator of Workface, your primary tasks will be setting up the service, spearheading adoption in your company, and monitoring performance. If necessary, you may also need to customize Workface to match your company’s needs. Knowing what is expected of you, learning about Workface, and utilizing availab… text/html 2012-01-24T11:01:35-04:00 http://wiki.workface.com/doku.php?id=how_to_integrate_workface_deployment_options_to_your_website&rev=1327420895&do=diff * Toolbar * Directory * Status Buttons * Cameo text/html 2012-04-05T15:47:02-04:00 http://wiki.workface.com/doku.php?id=how_to_log_in&rev=1333655222&do=diff * <http://workface.com/login> * Click Sign in * Enter username & password * Click Sign in * <http://workface.com/login> * Click Sign in * Lost your password? Click Forgot password * Enter email * Click Next * You will receive an email with a new password. text/html 2011-07-14T13:22:58-04:00 http://wiki.workface.com/doku.php?id=htc&rev=1310664178&do=diff Supported htc Android Devices text/html 2011-07-14T17:13:02-04:00 http://wiki.workface.com/doku.php?id=human_resources&rev=1310677982&do=diff Workface Customer-initiated Engagement Platform Implementation Guide FAQs HUMAN RESOURCES FAQs Q: Does there need to be a schedule in place for when employees will be online? A: No. When an employee connects to the internet via their computer or mobile phone and logs into Workface, wherever their profile displays on the internet it will notify customers that employee is in an “online” status. Nevertheless, a commitment by employees to login to Workface when they are available to talk with cust… text/html 2012-03-26T15:41:56-04:00 http://wiki.workface.com/doku.php?id=information_and_interaction_summary&rev=1332790916&do=diff Summary of Visual language run-time for Administrators to engage the Users organized by statistics and detail reporting. Administrating Your Statistics: <http://www.workface.com> Choose Account Log in from the upper right hand corner * Log in with your user name/password * From the Administration tab * Choose Stats text/html 2012-03-27T12:29:04-04:00 http://wiki.workface.com/doku.php?id=insurance&rev=1332865744&do=diff Rather than have your agents continue to seek out new customers using their own outdated techniques, which are often slow, cost-prohibitive, difficult to monitor/manage and generally ineffective, wouldn’t you rather have qualified new prospects automatically delivered to them on a continual basis and under your watchful eyes? Workface® offers a revolutionary new software suite which turns lead generation on its ear! Unlike traditional outbound lead generation platforms, our solution has been des… text/html 2011-07-14T17:14:19-04:00 http://wiki.workface.com/doku.php?id=legal&rev=1310678059&do=diff Workface Customer-initiated Engagement Platform Implementation Guide FAQs LEGAL FAQs Q: Are there legal considerations for our company’s use of Workface? A: Yes. Although Workface is a pretty straightforward technology, it is advisable that your consul runs scenarios and uses cases applied to the same legal standards used in other parts of your business, such as your company’s use of social media, for example. No two companies use Workface in exactly the same way, so it is important that you a… text/html 2011-07-14T13:12:33-04:00 http://wiki.workface.com/doku.php?id=lg_electronics_motorola&rev=1310663553&do=diff Supported LG Electronics & Motorola Android Devices text/html 2012-03-07T14:22:01-04:00 http://wiki.workface.com/doku.php?id=log_in_views&rev=1331148121&do=diff Account Log in Summary Profile - Summary - Welcome Welcome! Welcome to the Workface® Customer Engagement Platform. Logging in is your first step to proliferating your brand and personal identity to a whole new audience on the web! Before we get started, there are a few steps you must first complete: text/html 2012-03-27T12:40:18-04:00 http://wiki.workface.com/doku.php?id=mortgage&rev=1332866418&do=diff Today 89% of customers go online to research products and services before they make a purchase. More than ever before, new homebuyers are turning to the web to do their mortgage shopping. Although the web is a fantastic tool that can help these homebuyers perform research, a purchase decision as complex as a home mortgage means these prospects will eventually need to talk to a mortgage lender. text/html 2012-03-27T12:41:15-04:00 http://wiki.workface.com/doku.php?id=real_estate&rev=1332866475&do=diff Today 90% of new homebuyers use the internet to perform their information search online before making a purchase. The real estate industry has been proactive in adopting and leveraging new Internet technologies to capture the incredible opportunity to meet new home-buyer expectations for on-demand information. In fact, in 2010 real estate agents spent $7.5 billion dollars in online advertising. text/html 2012-03-29T11:09:40-04:00 http://wiki.workface.com/doku.php?id=requirements_and_downloads&rev=1333033780&do=diff * Adobe Flash {Minimum requirement for Workface: 10.2} * <http://www.adobe.com/software/flash/about/> This page will tell you which version is currently installed * <http://get.adobe.com/flashplayer/download/> This page takes you to the download screen. text/html 2012-04-05T14:22:42-04:00 http://wiki.workface.com/doku.php?id=sales&rev=1333650162&do=diff Workface Customer-initiated Engagement Platform Implementation Guide FAQs SALES FAQs Q: What is the purpose of Workface Desktop Software? A: Workface is a powerful web application designed to generate customer-initiated sales engagements on your website, in social media, and search engines. Workface helps your sales and support teams to engage customers in real-time and at the moment of interest. By empowering your team with Workface, you'll convert more web traffic into customer opportunities… text/html 2011-07-14T12:27:43-04:00 http://wiki.workface.com/doku.php?id=samsung_sharp&rev=1310660863&do=diff Supported Samsung & Sharp Android Devices text/html 2012-04-05T15:45:03-04:00 http://wiki.workface.com/doku.php?id=set-up_de-bug_file&rev=1333655103&do=diff FIXME Windows Operating System * Exit the Workface Desktop application * Click on Start. * Find the Workface program * Right-click and choose Properties * Click on Find Target (On Windows 7 the option is “Open File Location.”) * In this new window, click on META-INF * Find the AIR Folder. * Create a blank file titled “debug” (with no file extension) * Drag and Drop the debug file into the AIR Folder. * Open the Workface Desktop application text/html 2012-03-07T17:37:58-04:00 http://wiki.workface.com/doku.php?id=share&rev=1331159878&do=diff Share your profile: Gain online presence Here you can find the tools you need to share your Workface® profile in all sorts of ways Online! Ways to Share your profile: * Direct Link- This unique URL is where your Workface® is located on the web:<http://workface.com/e/courtneybassil> There are many places where you can paste this URL to share your profile: Email Signatures Forums and Comments Blogs and Social Sites Printed on your physical business card text/html 2011-07-14T12:20:58-04:00 http://wiki.workface.com/doku.php?id=softbank_sony_ericsson&rev=1310660458&do=diff Supported Softbank & Sony Ericsson Android Devices text/html 2012-05-02T17:28:54-04:00 http://wiki.workface.com/doku.php?id=start&rev=1335994134&do=diff Workface Best Practices for a Successful Rollout * Workface Successful Rollout * Start with Clear Objectives and Measure Success * Develop "Use Cases" Based on Your Unique Business Processes * Establish a Rollout Strategy * Start Simple * Focus on Quality Profiles * Prepare Your Team with Relevant and Timely Training * Continuously Improve Through Ongoing Assessment text/html 2012-03-07T17:34:34-04:00 http://wiki.workface.com/doku.php?id=stats&rev=1331159674&do=diff Engagement Statistics Welcome to the new Workface Engagment Statistics Page. Additional Login Views: edit_profile, Share, Desktop Software, Account Settings text/html 2012-01-24T12:06:14-04:00 http://wiki.workface.com/doku.php?id=status_buttons&rev=1327424774&do=diff Note: For full instructions for deploying the Workface Status Buttons, please login to www.workface.com/login Instructions are within the Administration:Status Buttons tabs. To view different options for Workface Deployment <http://blog.workface.com/Workface-Deployment-Options/> text/html 2011-09-23T15:27:09-04:00 http://wiki.workface.com/doku.php?id=streams_feeds&rev=1316806029&do=diff text/html 2012-01-05T15:56:45-04:00 http://wiki.workface.com/doku.php?id=successful_rollout&rev=1325797005&do=diff Within months your company can start to see results with Workface (even weeks or days is not uncommon). The key is to properly implement Workface. This section helps you to deploy Workface properly so you can get the most out of your investment. It contains resources from Workface experts based on our experience working with clients. It has been shown that the closer you follow these instructions, the higher the likelihood of optimal success. Please review this document thoroughly and employ the… text/html 2011-07-14T13:14:24-04:00 http://wiki.workface.com/doku.php?id=supported_devices&rev=1310663664&do=diff Supported Devices Supported Android Devices <http://www.adobe.com/flashplatform/certified_devices/smartphones.html#htc> Complete and most current Smartphones link Acer & Dell HTC LG Electronics & Motorola Samsung & Sharp SoftBank & Sony Ericsson text/html 2012-03-26T15:18:36-04:00 http://wiki.workface.com/doku.php?id=technical&rev=1332789516&do=diff Frequently Asked Questions Workface Customer-initiated Engagement Platform Implementation Guide FAQs TECHNICAL FAQs Q: Does Workface work with mobile and tablet devices?(Available Q1, 2012) A: Yes. Your employees can download the Workface application for Android®, iPhone® and iPad® (Available Q1, 2012). When logged in, Workface will alert you on your mobile device that a customer wishes to engage. Your employee can respond using text chat (very much like a sms response). Audio and video chat … text/html 2012-04-05T14:25:49-04:00 http://wiki.workface.com/doku.php?id=thank_you_for_signing_up_for_workface&rev=1333650349&do=diff A basic Profile and Toolbar have been created for you from the information you already provided in the sign-up process. The next four steps will show you how to download our desktop software, add profiles to your toolbar, style and integrate your toolbar into your websites and build a more extensive profile for your visitors to engage with you. text/html 2012-01-24T12:07:44-04:00 http://wiki.workface.com/doku.php?id=toolbar&rev=1327424864&do=diff Note: For full instructions for deploying the Workface Toolbar, please login to www.workface.com/login Instructions are within the Administration:Toolbar tabs. To view different options for Workface Deployment <http://blog.workface.com/Workface-Deployment-Options/> text/html 2012-03-27T12:41:56-04:00 http://wiki.workface.com/doku.php?id=travel&rev=1332866516&do=diff Today, over 70% of your travel customer’s first interactions with your travel agency happen online. More customers than ever are turning to the internet to do their travel planning. This travel buying shift has created many new travel websites that feature automated tools that help travelers research and book their vacation. These sites have transformed the travel industry, but at what cost? text/html 2012-03-01T11:55:18-04:00 http://wiki.workface.com/doku.php?id=unable_to_login_to_desktop_application&rev=1330620918&do=diff You have downloaded the desktop software from the Profile Tab within www.workface.com and now you have tried to login to the Desktop Application and you are receiving this message below. Helpful tips: * Passwords are case sensative * Log out/in at www.workface.com to make sure your username and password are logging you in * What version of Adobe Flash are you running? * Adobe Flash {Minimum requirement for Workface: 10.2} * <http://www.adobe.com/software/flash/about/> This page w… text/html 2011-06-13T15:34:26-04:00 http://wiki.workface.com/doku.php?id=updates&rev=1307993666&do=diff Current .air file * <http://desktop.workface.com/videochat_0.5.13.air> * <http://desktop.workface.com/videochat_0.5.9.air> text/html 2011-11-28T16:25:13-04:00 http://wiki.workface.com/doku.php?id=using_javascript_inside_smarty_templates&rev=1322515513&do=diff On occasion, it may be appropriate to add a block of JavaScript code to one of your template files. One of the most common uses of this is when adding Google Analytics to a site. There is one important caveat to be aware of: both JavaScript and SMARTY have different interpretations of the left-curly-brace character '{' – if you try to insert JavaScript code containing {curly braces} into a SMARTY template file, SMARTY will attempt to interpret the braces as its own tags, which will usually break… text/html 2012-04-02T13:11:26-04:00 http://wiki.workface.com/doku.php?id=video_tours_for_an_administrator&rev=1333386686&do=diff Welcome to Workface, Let’s get started on your Workface Profile. Why Workface? <http://youtu.be/fJTCt4OHDjo> Workface for faster reaction time Workface for earlier customer engagement Conversion of more web traffic to net-new business opportunities Workface Misson - making Internet commerce more human Workface Front-End Demonstration: <http://youtu.be/7rzMC4lNH0c> text/html 2011-09-23T15:28:27-04:00 http://wiki.workface.com/doku.php?id=videos&rev=1316806107&do=diff text/html 2011-09-23T15:34:54-04:00 http://wiki.workface.com/doku.php?id=view_settings&rev=1316806494&do=diff text/html 2011-09-23T15:12:38-04:00 http://wiki.workface.com/doku.php?id=what_version_of_adobe_air_are_you_running&rev=1316805158&do=diff How to determine what version of Adobe AIR runtime is installed for: Mac, Windows, and Linux. <http://kb2.adobe.com/cps/407/kb407625.html> The following information can be used to determine the version of the Adobe AIR runtime that is currently installed on a Windows, Mac OS X or Linux system: text/html 2011-08-04T16:55:53-04:00 http://wiki.workface.com/doku.php?id=wordpress&rev=1312491353&do=diff WORDPRESS Note: this guide was written using Wordpress ver 3.2.1. This guide assumes an understanding of how to create a post in Wordpress. Adding a New Post Step 1 In the text entry field of your post, click on the 'HTML' tab in the upper right corner. If you would like, you can enter text and images prior to this. text/html 2011-08-04T17:16:43-04:00 http://wiki.workface.com/doku.php?id=wordpress_add_a_new_post&rev=1312492603&do=diff WORDPRESS Note: this guide was written using Wordpress ver 3.2.1. This guide assumes an understanding of how to create a post in Wordpress. Adding a New Post Step 1 In the text entry field of your post, click on the 'HTML' tab in the upper right corner. If you would like, you can enter text and images prior to this. text/html 2012-04-23T15:54:29-04:00 http://wiki.workface.com/doku.php?id=wordpress_sidebar&rev=1335210869&do=diff Note: this guide was written using Wordpress ver 3.2.1. In order to use this method, your theme must support Widgets. Adding a Sidebar Step 1 On your Dashboard home page, find the 'Widget' menu option under 'Appearance'. Click on 'Widget'. text/html 2012-04-23T16:34:33-04:00 http://wiki.workface.com/doku.php?id=workface_analytics&rev=1335213273&do=diff The Workface JavaScript embed codes defer their loading until all the other page assets (javascript, css, images, etc) for the customer's website are loaded. This allows the actual website content of our customers to be fully loaded and have the page functional before the Workface toolbar starts to load. This can occasionally be visibly seen by the quick delay of the toolbar appearing on a website. text/html 2011-06-14T17:33:45-04:00 http://wiki.workface.com/doku.php?id=workface_compliance&rev=1308087225&do=diff text/html 2011-06-14T17:24:54-04:00 http://wiki.workface.com/doku.php?id=workface_compliance_considerations&rev=1308086694&do=diff text/html 2011-06-21T12:29:03-04:00 http://wiki.workface.com/doku.php?id=workface_customer-initiated_engagement_platform_implementation_guide_faqs&rev=1308673743&do=diff Workface Customer-initiated Engagement Platform Implementation Guide FAQs * Sales * Human Resources * Accounting * Legal * Technical text/html 2011-12-14T16:58:59-04:00 http://wiki.workface.com/doku.php?id=workface_documentation&rev=1323899939&do=diff * * * * * * * text/html 2011-10-03T14:24:04-04:00 http://wiki.workface.com/doku.php?id=workface_enhancement_settings&rev=1317666244&do=diff Setting Workface Enhancements * Right-click on the Workface icon on your task tray. * Choose Preferences * There are four different preferences tabs General Settings, Notifications, Input Devices and Auto Responses. This will allow you the Professional the best practices for your Workface Profile. text/html 2012-03-06T14:32:23-04:00 http://wiki.workface.com/doku.php?id=workface_preferences&rev=1331062343&do=diff Workface Preferences: How do I personalize my Workface Desktop Application? What are my options? The Workface Preferences option from the Workface Desktop icon (when Workface desktop icon is right-clicked) allows you to personalize your online presence. YouTube Video: <http://youtu.be/2UyAWWt-b6I> text/html 2012-04-05T15:48:26-04:00 http://wiki.workface.com/doku.php?id=workface_successful_rollout&rev=1333655306&do=diff Start with Clear Objectives and Measure Success Simply put, the best way start using engagement technology is by establishing a set of objectives. These objectives are a list of what you hope to accomplish by enabling your sales and support force to engage live with customers on the web. Objectives include outcomes such as increased interactions, a higher rate of conversions, improving the way agents interface with customers, and increased sales. Or maybe you want to differentiate from your co… text/html 2011-12-14T16:48:47-04:00 http://wiki.workface.com/doku.php?id=workface_toolbar_downloads_workface_requirements&rev=1323899327&do=diff * Adobe Flash {Minimum requirement for Workface: 10.2} * <http://www.adobe.com/software/flash/about/> This page will tell you which version is currently installed * <http://get.adobe.com/flashplayer/download/> This page takes you to the download screen.